Privacy Policy

Who We Are

Mended, 709 Ponderosa Vlg., Burns, Oregon, United States. Questions about this policy or your information can be sent to hello@mended.world.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, mobile number, payment information, and any digital media (photos, audio, video) you upload to create a card. Your mobile number is used to send you the text messages you consent to receive, milestone reminders, delivery confirmations, and account notices.

To help you write and send cards, we also store the details you enter about the people you send to: their first name or nickname, their mobile number, and the dates you want to be reminded about. We store this only to prepare your cards and your reminders. We never text your recipients ourselves, and we never use their numbers for marketing or share them with anyone for marketing.

The photos, voice notes, and video clips you add to a card are stored so that you and the person you sent the card to can keep opening it. Anyone with the card link can view that card, so please only include content you are comfortable sharing with the person you send it to.

2. Text Messages You Accept from Mended

When you provide your mobile number and check the consent box, you accept text messages from Mended to that number. We use your number only to send you the messages you agreed to receive, never to contact your recipients on your behalf. Card delivery is user-initiated: Mended prepares your card link and opens your own messaging app, and you send the message from your device. We do not sell, rent, or share your mobile number or personal data with third parties for marketing purposes. You may opt out at any time by replying STOP to any message, or reply HELP for assistance.

3. How We Use Your Information

We use what we collect to create and deliver your cards, keep a history of the cards you have sent, send the reminders you asked for, process your payments, answer your support questions, keep the service secure, and meet our legal obligations. We do not sell your personal information, and we do not use it for advertising.

4. Who We Share It With

We share information only with the service providers who help us run Mended, and only as much as they need: Stripe for payments, Supabase for our secure database and media storage, Resend for email delivery, and Twilio for the text messages we send to you. These providers act on our instructions. We may also disclose information if required by law or to protect our rights, or in connection with a business transfer, in which case this policy continues to apply to the information transferred.

5. Payment Processing

All payments are securely processed through Stripe. We do not store full credit card numbers on our servers. Your payment data is subject to Stripe's Privacy Policy.

6. Data Retention & Deletion

We keep your account information, saved dates, and card content until you ask us to remove it, so that you and your recipients can continue to open the memories you have already shared. You may delete individual cards at any time from your account, and you may ask us to delete your account and all associated media by emailing hello@mended.world. We act on deletion requests promptly, and may keep the limited records we are required to keep for tax and accounting purposes.

7. Your Rights

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. You may also withdraw your consent to text messages at any time by replying STOP or turning reminders off in your settings. Depending on where you live, you may have additional rights under your local privacy laws. To make any request, email hello@mended.world and we will respond within the time your law allows. We will never charge you or treat you differently for exercising these rights.

8. Children

Mended is not intended for children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has given us their information, email hello@mended.world and we will delete it.

9. Security

We protect your information with encrypted connections, access rules that limit each account to its own data, and private storage for the photos, voice notes, and videos you upload. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we work to protect your information and will notify you if a breach affects it as required by law.

10. Changes to This Policy

If we change this policy we will update the date at the top of this page, and we will tell you directly if the change is significant. Continuing to use Mended after a change means you accept the updated policy.